Returns, Exchanges, and Shipping Policy

Returns, Exchanges, and Shipping

We always ensure that our customers shop with confidence and peace of mind by offering a refund or exchange for their purchases, in accordance with the following terms and conditions:

  1. Return or Exchange Request: Requests for returns or exchanges of purchased products through the online store must be made within a maximum of 5 days from the date of receipt by the customer.

  2. Condition of Products: The products to be exchanged or returned must be in their original condition, unopened, unused, and in their original packaging, exactly as they were upon delivery.

  3. Product Codes and Packaging: The product codes or serial numbers on the packaging must be intact, and the packaging should be undamaged.

  4. Gifts: Any gifts received with the product during the purchase must be returned in their original packaging and condition if the customer wishes to proceed with a return or exchange.

  5. Refund Process: In the case of a return, once the returned product is received and verified, and the payment via credit card is confirmed, the amount will be refunded to the same account used for the purchase. The refund processing time depends on the customer's bank.

  6. Exceptions: Custom blends (created according to the customer's request), used products, and purchases of essential oils, incense, and unopened products with security seals or packaging cannot be exchanged or refunded, in order to maintain health and safety standards.

  7. Shipping Costs: The customer is responsible for all shipping fees associated with returns or exchanges. These fees will be determined and communicated to the customer upon receiving the return or exchange request.

  8. Non-refundable Charges: Delivery charges, cash-on-delivery fees, and gift wrapping charges are non-refundable under any circumstances.

  9. Exchange or Return Request: Requests for returns or exchanges should be submitted via email at info@malikaloud.om, including the order or invoice number and details of the product(s) to be returned. We will contact the customer within two working days of receiving the email to arrange the return or exchange process.